DoorDash, Uber Eats to move tipping prompt to after food is delivered in New York City
DoorDash and Uber Eats are moving tip prompts to after deliveries are completed following a new mandate in New York City.
The online food delivery platforms announced the move to prompt customers in New York City to tip workers after a delivery is completed after the city mandated an increase in minimum hourly wages for workers, that will eventually raise to just under $20 per hour by 2025.
Here's what to know about the change for New York City customers and food delivery workers.
What's different in New York City for food delivery workers?
Legislation was passed over the summer by New York City requiring a minimum wage law for restaurant delivery workers, almost tripling the rate from $7.09 per hour to $17.96 per hour, Nation's Restaurant News reported. Despite an appeal from food delivery platforms including Uber Eats, DoorDash and GrubHub, the Appellate Division of the New York State Supreme Court upheld the legislation, ensuring the minimum wage for food delivery workers would rise.
The minimum wage for app-based delivery workers in New York City decision now mandates the $17.96 per hour wage, which will eventually increase to $19.96 per hour by April of 2025.
How DoorDash and Uber Eats is removing the tipping prompt in NYC
In New York City, both Uber Eats and DoorDash will move the prompt for customers to tip their delivery workers, both companies announced in December. This change will not apply to any customers outside of New York City.
DoorDash said the option to tip within the app for customers in New York City will move to after checkout. Customers will be able to tip their delivery worker after checkout and up to 30 days after they order, and DoorDash said 100% of tips will go directly to the worker.
DoorDash said workers for the app who deliver in New York City will now earn at least $23.93 per hour of active time, excluding tips. Any earnings will be reviewed weekly to see if their pay meets the earnings minimum, DoorDash said in a release, and any workers who earn below the required minimum will receive a pay adjustment.
Because of the pay changes for delivery workers, DoorDash said it is pausing its Priority Access Program, which gave delivery workers with high ratings on the app priority on higher-paying offers.
Similar to DoorDash, Uber Eats announced that delivery workers will make at least $23.93 per hour of time spent making deliveries, and any tips will be given in full.
The tip prompt for customers in New York City will be available after their order has been delivered. Delivery workers who make less than the minimum wage rate will automatically receive the difference from Uber Eats by the end of the day every Thursday.